General Delivery T&Cs
We are an ISO 9001 registered firm. Certificate No. GB7812.
All business is conducted according to our official Terms & Conditions, a copy of which is supplied to all account holders, and copies are available on request.
Renaissance PRODUCTS COME WITH A 5 YEAR GUARANTEE:
Should the product for any reason fail the original invoice must be provided. Guarantee only covers the product no other items including, but not limited to, fitting costs, travel etc. The guarantee must be registered with Renaissance within 30 days of purchase including invoice reference and details of substrate and details of product used. Renaissance reserves the right to reject registration of any product inappropriately used or installed. Guarantees are not transferable.
ORDERING: Orders can be placed online at www.rca-uk.com, by telephone, fax or e-mail. When placing orders please state your account number and/or postcode, and quote an order number or name, and delivery address to avoid any confusion or any later misunderstandings. Please use the product’s full description and code reference wherever possible, as this will help to reduce mistakes.
DELIVERY: We will endeavour to despatch goods ordered before 3.00pm the same day on our ‘Next Day’ service*.
The only time goods are withheld is if your account is on ‘Stop’ or you are over your ‘Credit Limit’, or when goods are out of stock and are due into us in the next few days. We will notify you if any of these apply to your order. Goods can be collected from our Cash and Carry with a minimum 4 hours notice.
*Renaissance cannot be held liable for late deliveries.
DELIVERY NOTES: You will receive your delivery with a delivery note attached. If you have any goods marked ‘Out Of Stock’ your goods will be put on our ‘Back Orders’ system. When the stock arrives the goods will be sent out automatically to you, unless we have an instruction from yourselves not to put any goods on ‘Back Orders’. If your delivery note is marked ‘Temporarily out of stock, please re-order’ then you need to order goods again on your next order.
DELIVERIES VIA OUR CARRIERS: As you know, carriers deliver goods to you from our warehouse. Please inform your ‘Goods Inwards’ and members of your staff that before signing any consignment note they must check your delivery for the following:
– They have the correct number of parcels.
– The condition of the delivery, i.e. note any damages.
– That security tape has not been tampered with.
We cannot be held responsible for short deliveries where a clear signature has been received for a total delivery. If there are any problems with your delivery it must be noted on the carriers consignment note. We then need to be informed via our sales office within three working days & confirmed in writing. We will then look in to your claim. We cannot accept liability for short deliveries if the above details are not carried out.
BOOKING IN DELIVERIES: Many customers request that deliveries be booked in with their goods inwards department. Please note that our carriers charge for this service a premium of £10.00, and we are not able to book deliveries without passing this charge on to customers, unless a special arrangement has been agreed prior to delivery.
Customers who refuse delivery and ask for a booked-in redelivery will receive a surcharged account for £10.00 + VAT, unless agreement has been made in writing requesting and confirming that booking in is necessary. If this service is required we must have it confirmed in writing and it must be stated at the point of ordering that the delivery must be booked in.
CARRIAGE & ADMINISTRATION CHARGE: Carriage is free of charge when the nett value of goods is £150.00 or more, on deliveries within the UK mainland. A charge of £10.00 will be applied to your invoice for orders valued less than £150 nett. For off-shore deliveries, carriage-paid orders are £250 nett or a charge of £25.00 will be applied. Off-shore deliveries include Highlands, Islands and Northern Ireland. For deliveries to Eire, carriage-paid orders are £500 nett, or a charge of £35.00 will be applied. Refused deliveries will incur a charge of £25.00.
– For orders over £150 nett delivered to any third party address or private address a charge of £15.00 will be applied.
– For orders under £150 nett delivered to any third party address or private address a charge of £25.00 will be applied.
– Re-delivery to any third party address or private address per attempt, a charge of £25.00 will be applied.
– For UK mainland deliveries to business addresses requested before 12.00pm, an extra charge of £10.00 will be applied.
– For UK mainland deliveries to business addresses requested before 10.30am, an extra charge of £30.00 will be applied.
– For UK mainland deliveries to business addresses requested for Saturday, an extra charge of £40.00 will be applied.
SPECIAL ORDERS: Special orders cannot be cancelled or returned after an order has been placed. If orders are thereafter cancelled, a minimum charge of £50 will be incurred.
SHORTAGES & FAULTY GOODS: Claims for shortages, damaged or faulty goods must be made within 3 days of receipt of goods and confirmed in writing. Claims notified after the 3 days may not be credited. (See ‘Deliveries’ above).
CASH AND CARRY: Open to the Trade only. Minimum purchase of £10. Where account customers collect goods and request to be placed on account, there is an administration charge of £10 for purchases less than £100.
RETURNS POLICY: We regret we are unable to accept the return of any goods or request for credit without a Credit Request form being issued via our Customer Service Office.
Customer debit notes will not be accepted without prior authorisation and any deduction from payments will be re-instated.
Please complete our return form via our Freepost, email or fax with delivery note number and reason for request, and then return the form for authorisation. We will then notify you of collection details. Goods may be subject to a return carriage charge/handling charge: Goods ordered in error by you may be taken back with prior arrangement and will incur a return carriage charge and / or a handling charge of a minimum 25%. Goods returned unauthorised will be subject to a handling charge of a minimum 50%
WE DO NOT ACCEPT GOODS BACK WHICH HAVE BECOME SHOP SOILED OR DAMAGED WHILST ON DISPLAY OR IN CUSTOMERS PREMISES. OUR RESPONSIBILITY DOES NOT EXTEND BEYOND GOODS RECEIVED IN A DAMAGED CONDITION. WE RESERVE THE RIGHT TO REFUSE TO CREDIT SUCH GOODS RETURNED WITHOUT AUTHORISATION – YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
PRICES & DESIGNS: Renaissance reserve the right to change designs, specification and prices without prior notice. We reserve the right to improve or change design detail, or dimensions of products without notification to conform to market requirements at any time.
COLOURS: Please note there are different names used for the same or similar colours Titanium, and Brushed Silver are similar to Satin Chrome and Stainless Steel. Brushed Brass, Antique Brass and Spun Brass are similar. Polished Silver and Polished Chrome are the same colours. Metal finishes are effect, not necessarily base metal, e.g. Brass and Stainless Steel (effect). Please ask for further information or samples if necessary.
VAT: All prices exclude VAT. VAT will be charged at the rate in force at time of despatch.
INVOICES, CREDIT NOTES & STATEMENTS: Invoices are rendered on a 30 day nett basis. No settlement discount is offered or allowed, and unauthorised discounts taken will be re-allocated to customer’s accounts. Credit notes are issued on authorisation & administration of any claim. Statements are rendered monthly.
OVERDUE ACCOUNTS & CREDIT LIMITS: Credit limits are set for individual accounts, and advised of when the account is opened. Goods will not be despatched where credit limits have been exceeded in value or time terms. A request should be made to increase your credit limit, with supporting evidence. Overdue accounts will also be subject to a Compensation Charge and statutory interest under the Late Payment of Commercial Debt Regulations 2002. Dishonoured cheques will incur a charge of £25 per representation.
CREDIT CARD FACILITY: We accept payment by credit card for proforma orders and accounts payable. We also accept most major credit & debit cards.
ACCOUNTS DEPARTMENT / CREDIT CONTROL: Accounts can be paid over the phone by contacting Credit Control on Telephone: 0113 238 6952
We cannot be held responsible for the specification and fitting of any particular product unless specifically specified by us in writing. Every situation is different by way of dimension, type and weight of product, and customers must satisfy themselves that any particular product is satisfactory for its intended use. No claim will be entertained apart from intrinsic fault or damage to the product existing on delivery. Sizes are shown in metric and, in some instances, imperial measurements. Please note, the imperial measurements are approximate.
Whilst every care and quality control is taken, variations in colour may occur in differing materials and between batches, especially on made to measure and hand finished products.
HEALTH, SAFETY & WELFARE: All products are designed as carefully as possible, not to create a health and safety hazard. Nevertheless, the nature of many components, many items consisting of small or sharp components, screws etc, constitute a hazard if incorrectly handled, and should at all times be kept out of the reach of children. Please take special care with a any corded or chain operated products that cords/chains are secured in such a manner as not to constitute a risk or strangulation hazard. We cannot be held responsible for the manner, substructure, positioning or fixing of any product, or for any adverse effect caused by any action outside of our direct control.
MADE TO MEASURE: Where this service is requested or supplied, application for made to measure items must always be made in writing, and no responsibility can be accepted for incorrect items when correctly cut to sizes specified. Unfortunately, no allowance can be made once goods are cut if there is any change to specification and orders cannot be cancelled at this stage. For volume cut down orders, production time may increase.